FAQs
Q: WHAT METAL ARE THE NECKLACES MADE OUT OF?
The base metal is a copper and zinc alloy and the outside is abundantly plated in sterling silver. There is no nickle or lead in our necklaces.
We take great pride in the both the construction and design of our products.
Q: WHERE ARE YOU LOCATED?
Our main business operations are carried in the United States, we have warehouses in North America & Eastern Asia.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
As of 2/1/2017 all orders received before 11AM EST will ship that same day. Typical delivery time-frame for US orders is 3-5 days, but some orders may take longer depending on your location or other external factors.
Q: HOW WILL I BE INFORMED ABOUT THE STATUS OF MY ORDER?
You will receive a confirmation email when we have received your payment. A tracking number will be provided when the shipment is sent. We will also send you updates via Facebook if you so choose.
Q: IS THIS WEBSITE SECURE?
This website is very secure whether you are browsing products or making a payment. We use Shopify to process payments. Shopify is the world's most secure payment provider. Absolutely none of your personal information will be shared with anyone.
Q: HOW CAN I PAY?
We accept online payments via MasterCard, Visa, American Express and PayPal. Online payments are safe and secure on our website.
The product must be returned to qualify for a refund. Orders that are lost or stolen after delivery, do not qualify for a refund. Once the product is delivered, it is the customers sole responsibility to find and return the item(s).
There are no returns on Gift Set Orders, Clothing or Custom Onesies.
YES! Shipping is non-refundable for all international orders. This means that if you return your item, the original shipping cost will be deducted from your refund amount.
100% Security Guarantee
We use the most secure & trusted payment processors in the world - Shopify & Paypal. Buy with confidence as we guarantee the safety and security of your information.
Money Back Guarantee
We believe in our products with 100% of our heart & soul!
If you are not 100% satisfied, just let us know. Free returns for all U.S. orders.
Main menu
Footer menu
© 2023 HarmonyNecklace.com
